Canny vs TheyDo
Canny
canny.io
TheyDo
theydo.comSide by side
| Figure | Canny | TheyDo |
|---|---|---|
| Price from | $79/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 3 |
| Spec score · User Experience Software | 9.3 (#2) | 7.3 (#27) |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans. |
| Security | Canny says it is SOC 2 certified and makes its report available on request. | TheyDo states that it is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR compliant. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access. |
Plans
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.