TheyDo

Spec sheet

Product

TheyDo describes itself as an Experience Context Platform that connects data, journeys, research, and operational signals into shared customer context.Read 4 Oct 2026 · theydo.com

Intended users

TheyDo presents its product for enterprise CX teams and says it supports CX, product, operations, and leadership in using customer context to make decisions.Read 4 Oct 2026 · theydo.com

Integrations

Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans.Read 4 Oct 2026 · theydo.com

Security

TheyDo states that it is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR compliant.Read 4 Oct 2026 · theydo.com

Support

The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access.Read 4 Oct 2026 · theydo.com

Agent inputs

Teams can provide transcripts or workshop notes for the Agent to build journeys, extract insights, and group pain points by journey phase and step.Read 4 Oct 2026 · theydo.com

Agent traceability

The company says Agent answers cite the journey step, insight, or research that supports them.Read 4 Oct 2026 · theydo.com

AI agent

TheyDo Agent reasons over journeys, phases, steps, and opportunities to find opportunities, generate reports, and track business impact.Read 4 Oct 2026 · theydo.com

AI data handling

TheyDo says it does not share customer data with OpenAI, Anthropic, or other third-party AI providers or use it to train external models.Read 4 Oct 2026 · theydo.com

Company history

TheyDo says its customer journey management software product was born in 2019.Read 4 Oct 2026 · theydo.com

Embeds

TheyDo says users can embed content from more than 1,900 sources, including Miro, Figma, Google Drive, Notion, and Tableau.Read 4 Oct 2026 · theydo.com

Export limit

Help Center guidance says CSV building-block exports are capped at 50,000 rows.Read 4 Oct 2026 · theydo.com

Journey management

Journey management structures customer journeys across teams, products, and services in a shared framework.Read 4 Oct 2026 · theydo.com

Trial limits

The 30-day trial includes two users, five journeys, one journey framework, unlimited viewers, and capped AI use.Read 4 Oct 2026 · theydo.com

Plans and prices

Every TheyDo plan and price →

Where Specifiction places it

• User Experience Software#27 of 337.3
• Customer Journey Mapping Software#22 of 236.9