Tech riderRev. 4 Oct 2026
- 1Runs onWeb
- 2Costsfree trial
- 3Service blueprintsYes
- 4Emotion mappingYes
- 5Persona profilesYes
- 6Export formatspdf
6 lines stated Written from the maker's own pages: theydo.com
Overview
TheyDo is ranked #9 of 23 in customer journey mapping software on Specifiction. It runs on Web. There is no free plan. A free trial is offered.
TheyDo plans and pricing
All plansTrial Free 30 days · 2 users · 5 journeys · 1 journey framework · unlimited viewers · AI use capped theydo.com · 4 Oct 2026
Strategic Not published Annual, upfront Unlimited workspaces · SSO · data warehouse connection · custom taxonomy, templates and scoring · legal and security reviews theydo.com · 4 Oct 2026
Management Not published Annual, upfront Unlimited users · one workspace · includes 20 journeys · integrations · Customer Success access · SLA and live support theydo.com · 4 Oct 2026
Compared on customer journey mapping software
- Free plan
- Notheydo.com
- Service blueprints
- Yestheydo.com
- Emotion mapping
- Yestheydo.com
- Persona profiles
- Yestheydo.com
- Export formats
- pdftheydo.com
Facts
- Product
- TheyDo describes itself as an Experience Context Platform that connects data, journeys, research, and operational signals into shared customer context.theydo.com · 4 Oct 2026
- Journey management
- Journey management structures customer journeys across teams, products, and services in a shared framework.theydo.com · 4 Oct 2026
- AI agent
- TheyDo Agent reasons over journeys, phases, steps, and opportunities to find opportunities, generate reports, and track business impact.theydo.com · 4 Oct 2026
- Agent traceability
- The company says Agent answers cite the journey step, insight, or research that supports them.theydo.com · 4 Oct 2026
- Agent inputs
- Teams can provide transcripts or workshop notes for the Agent to build journeys, extract insights, and group pain points by journey phase and step.theydo.com · 4 Oct 2026
- Integrations
- Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans.theydo.com · 4 Oct 2026
- Embeds
- TheyDo says users can embed content from more than 1,900 sources, including Miro, Figma, Google Drive, Notion, and Tableau.theydo.com · 4 Oct 2026
- Security
- TheyDo states that it is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR compliant.theydo.com · 4 Oct 2026
- AI data handling
- TheyDo says it does not share customer data with OpenAI, Anthropic, or other third-party AI providers or use it to train external models.theydo.com · 4 Oct 2026
- Trial limits
- The 30-day trial includes two users, five journeys, one journey framework, unlimited viewers, and capped AI use.theydo.com · 4 Oct 2026
- Support
- The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access.theydo.com · 4 Oct 2026
- Export limit
- Help Center guidance says CSV building-block exports are capped at 50,000 rows.theydo.com · 4 Oct 2026
- Intended users
- TheyDo presents its product for enterprise CX teams and says it supports CX, product, operations, and leadership in using customer context to make decisions.theydo.com · 4 Oct 2026
- Company history
- TheyDo says its customer journey management software product was born in 2019.theydo.com · 4 Oct 2026
Best TheyDo alternatives
See all 20 All accessCh 01 Milkymap Free planFree trialiOS from €9/mo7.6 All accessCh 02 Customer Journey App Free planFree trialWeb from €29/mo7.4 All accessCh 03 Smaply Free planFree trialWeb from $38/mo7.4 All accessCh 04 CX Impact Free planLinuxMac Free to start7.3 All accessCh 05 Custellence Free planWeb from $166.58/mo7.1 All accessCh 06 René Studio Free planWeb Free to start7.1
Where it ranks on Specifiction
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Sources
- theydo.com· checked 4 Oct 2026
- theydo.com/about· checked 4 Oct 2026
- theydo.com/platform/theydo-agent· checked 4 Oct 2026
- theydo.com/help-center/integrations/getting-starte· checked 4 Oct 2026
- theydo.com/pricing· checked 4 Oct 2026
- theydo.com/help-center/data-taxonomy/import-export· checked 4 Oct 2026
- theydo.com/help-center/get-started/intro-to-theydo· checked 4 Oct 2026