Canny vs Ybug
Canny
canny.ioYbug
ybug.ioSide by side
| Figure | Canny | Ybug |
|---|---|---|
| Price from | $79/mo | €10/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Customer Feedback Software | 9.2 (#2) | 7.8 (#40) |
| Founded | Canny says it launched in 2017 as feature-voting boards and remains led by co-founders Sarah Hum and Andrew Rasmussen. | 2018 |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | Ybug lists integrations including Jira, Asana, Slack, ClickUp, Trello, GitHub, GitLab, and Zapier. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | The Free, Basic, and Startup plans list basic support, while Company lists priority support. |
Plans
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
Ybug
Ybug collects annotated visual feedback and bug reports from websites and web apps. Reports can carry screenshots, annotations, comments, page URL, browser and operating system details, screen size and console logs, giving teams context for investigating issues. A website widget can be added with a snippet; the homepage says setup takes under five minutes without coding. Chrome and Firefox extensions capture screenshots on webpages, including pages where Ybug is not installed. Listed integrations include Jira, Asana, Slack, ClickUp, Trello, GitHub, GitLab and Zapier. The Basic plan limits projects to one integration each, while Startup and Company allow unlimited integrations. Ybug says common sensitive fields such as passwords, tokens and credit card details are anonymized before screenshots leave the browser. It states that data is hosted in the EU and lists EU hosting and TLS encryption on all plans. A free plan is available; Basic costs €10 a month billed annually, or €13 billed monthly, and a 10-day trial is offered.