Captivated vs Heymarket
Captivated
captivated.works
Heymarket
heymarket.comSide by side
| Figure | Captivated | Heymarket |
|---|---|---|
| Price from | — | $4.08/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Business Texting Software | 7.6 (#18) | 8.6 (#4) |
| Automation | Workflows can automate appointment communications, follow-ups, and other customer messaging cadences. | Automations can send messages based on keywords, timing, or message sentiment and can reply, assign chats, or enroll contacts in a campaign. |
| Compliance | Captivated says SOC-2, HIPAA, and CCPA compliance reports are available upon request. | The homepage describes the platform as SOC 2 Type 2, TCPA, and HIPAA compliant. |
| Headquarters | Indianapolis, Indiana, United States | San Francisco, California, United States |
| Integrations | Listed integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs. | The integration catalog includes Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Twilio, and Clio. |
| Product | Captivated describes its product as a conversation management platform that uses two-way business texting to unite teams and manage customer communication. | Heymarket provides shared inboxes for business SMS, email, and messaging apps so teams can manage customer conversations together. |
| Security | The company says data is encrypted in transit and at rest, using AES-256 for database data stored at rest. | The platform describes SAML single sign-on, multifactor authentication, adjustable session duration, and configurable data retention controls. |
| Support | Pricing states every plan includes live support, while the support page describes personalized onboarding, one-on-one training, and ongoing help by text or call. | The site lists email support and describes priority support services as an Enterprise plan inclusion. |
Plans
Captivated
- ChoicePrice not published
- EngagePrice not published
- ProPrice not published
- StarterPrice not published
Heymarket
- Standard$49 a year
- Plus$99 a year
- Pro$199 a year
- EnterprisePriced on request
In their own words
Captivated
Captivated has no write-up on Specifiction yet; its figures are above.
Heymarket
Heymarket gives teams shared inboxes for business SMS, email, and messaging apps, with access from desktop or mobile. Team members can read and respond to texts and emails in centralized inboxes. Automations can use keywords, timing, or message sentiment to reply, assign chats, or add contacts to campaigns. Campaign tools include scheduled texts, drip campaigns, templates, and custom fields. AI agents can answer FAQs from an approved knowledge base, schedule appointments, and extract lead information for CRM syncing. The Chrome Extension can text numbers found on webpages or in CRMs, and the integration catalog includes Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Twilio, and Clio. Security features listed include SAML single sign-on, multifactor authentication, adjustable session duration, and configurable data retention; Heymarket says messages are encrypted at rest and in transit. Standard starts at $49 per user/month billed annually, with a two-user minimum, and a 14-day trial; there is no free plan. Standard excludes group messaging, call forwarding, email, Facebook Messenger, and Apple Messages for Business. Pricing lists 1,000 monthly credits at $0.03 per credit; longer texts use multiple credits.