Captivated

Spec sheet

Product

Captivated describes its product as a conversation management platform that uses two-way business texting to unite teams and manage customer communication.Read 5 Oct 2026 · captivated.works

Intended users

Captivated presents the product for businesses of different sizes and highlights use in healthcare, automotive, home services, lawn care, golf, and restaurants.Read 5 Oct 2026 · captivated.works

API

Captivated says API access is available on Pro plans for connecting other applications and starting two-way conversations.Read 5 Oct 2026 · captivated.works

Integrations

Listed integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs.Read 5 Oct 2026 · captivated.works

Security

The company says data is encrypted in transit and at rest, using AES-256 for database data stored at rest.Read 5 Oct 2026 · captivated.works

Compliance

Captivated says SOC-2, HIPAA, and CCPA compliance reports are available upon request.Read 5 Oct 2026 · captivated.works

Support

Pricing states every plan includes live support, while the support page describes personalized onboarding, one-on-one training, and ongoing help by text or call.Read 5 Oct 2026 · captivated.works

Headquarters

Indianapolis, Indiana, United StatesRead 28 Sep 2026 · captivated.works

Founded

2014Read 28 Sep 2026 · captivated.works

Additional usage charges

Messages above the included monthly commitment are billed at the plan’s per-message rate, and usage-based items and applicable taxes or pass-through charges may be billed separately.Read 5 Oct 2026 · captivated.works

Automation

Workflows can automate appointment communications, follow-ups, and other customer messaging cadences.Read 5 Oct 2026 · captivated.works

Payments and forms

Express Pay supports payment requests by credit card or ACH, and the platform can send forms and documents by text for completion and signature.Read 5 Oct 2026 · captivated.works

Shared conversations

The platform lets teams manage customer messages in a shared space, with conversation ownership, team queues, and escalation.Read 5 Oct 2026 · captivated.works

Plans and prices

Every Captivated plan and price →

Where Specifiction places it

• Business Texting Software#18 of 277.6