Cardina vs Fullview Cobrowsing
Cardina
cardina.comFullview Cobrowsing
fullview.ioSide by side
| Figure | Cardina | Fullview Cobrowsing |
|---|---|---|
| Price from | $69/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Video Customer Support Software | 8.5 (#5) | 7.9 (#12) |
| Integrations | Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack. | Fullview lists Zendesk, Intercom, Salesforce, and HubSpot integrations for starting sessions from helpdesk workflows. |
| Privacy controls | Passwords are automatically blocked, and customers can selectively block page elements so blocked information is not sent through Cardina’s servers. | The product page says sensitive customer information can be masked and customers control when sessions start. |
Plans
Cardina
- FreeFree
- Pro$69 a month
- Extra Replay sessions add-on$89 a month
- EnterprisePriced on request
In their own words
Cardina
Cardina gives support and sales teams a way to view a customer’s screen during a phone call or live chat, then guide the customer with on-screen drawing or by sharing the agent’s screen. With the customer’s permission, agents can also scroll, click and type on the customer’s behalf. Optional session recordings can be replayed for review. Passwords are blocked automatically, and customers can block selected page elements so that information does not pass through Cardina’s servers. Customers can revoke viewing permission at any time, while an audit log shows agent actions. Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry and Slack. It supports web use across devices and names Safari, Firefox, Chrome and Edge, along with React, Vue, Angular, Iframe, Canvas and Shadow DOM compatibility. The free plan is a 14-day trial; Pro costs $69 a month per seat, billed monthly or annually. An additional replay sessions add-on costs $89 a month.
Fullview Cobrowsing
Fullview Cobrowsing has no write-up on Specifiction yet; its figures are above.