Cardina vs Grypp Universal CoBrowse

Cardina gives support and sales teams a way to view a customer’s screen during a phone call or live chat, then guide the customer with on-screen drawing or by sharing the agent’s screen. With the customer’s permission, agents can also scroll, click and type on the customer’s behalf. Optional session recordings can be replayed for review. Passwords are blocked automatically, and customers can block selected page elements so that information does not pass through Cardina’s servers. Customers can revoke viewing permission at any time, while an audit log shows agent actions. Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry and Slack. It supports web use across devices and names Safari, Firefox, Chrome and Edge, along with React, Vue, Angular, Iframe, Canvas and Shadow DOM compatibility. The free plan is a 14-day trial; Pro costs $69 a month per seat, billed monthly or annually. An additional replay sessions add-on costs $89 a month.

Grypp Universal CoBrowse lets contact-center agents guide customers through webpages, forms, checkouts, portals, and account areas in real time. Customers join in a browser without downloading software or installing an app, using desktop, tablet, or mobile devices. Agents see the shared browser journey without access to the customer’s full desktop, private tabs, or other applications. Listed capabilities include scriptless cobrowsing, visual annotation, session save and resume, conversion tracking, page recordings, role-based access, and real-time authentication. Grypp says sessions are encrypted, sensitive fields are masked, and customer permission and authentication controls are used. It states that Universal CoBrowse is PCI DSS and HIPAA compliant; the company also reports ISO 27001 certification, a SOC 2 Type II audit, and CSA STAR registry listing. A public API embeds cobrowsing into existing workflows, either standalone or connected to a support stack. Grypp says it integrates natively with many CCaaS platforms, naming NICE CXone, Zendesk, Talkdesk, and Genesys. Pricing is provided on request based on features and requirements.