Cardina vs Recursive Labs Visual Engagement Platform
Cardina
cardina.com
Recursive Labs Visual Engagement Platform
recursivelabs.comSide by side
| Figure | Cardina | Recursive Labs Visual Engagement Platform |
|---|---|---|
| Price from | $69/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 0 |
| Spec score · Video Customer Support Software | 8.5 (#5) | 8.1 (#11) |
| Compliance | Cardina says it is SOC 2 Type II audited annually and complies with GDPR and CCPA; it also says it is HIPAA compliant and can execute a standard BAA for qualifying customers. | The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles. |
| Headquarters | New York, New York, USA | St. Louis, Missouri, United States |
| Integrations | Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack. | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. |
| Product | Cardina lets support and sales teams see, draw on, and cobrowse a customer’s screen during a phone or live chat interaction. | Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time. |
| Support | Cardina offers help by email, live chat, or call and says customers can contact it 24/7. | The site offers demos and lists sales phone and email contacts for inquiries. |
Plans
Cardina
- FreeFree
- Pro$69 a month
- Extra Replay sessions add-on$89 a month
- EnterprisePriced on request
Recursive Labs Visual Engagement Platform
No plans published.
In their own words
Cardina
Cardina gives support and sales teams a way to view a customer’s screen during a phone call or live chat, then guide the customer with on-screen drawing or by sharing the agent’s screen. With the customer’s permission, agents can also scroll, click and type on the customer’s behalf. Optional session recordings can be replayed for review. Passwords are blocked automatically, and customers can block selected page elements so that information does not pass through Cardina’s servers. Customers can revoke viewing permission at any time, while an audit log shows agent actions. Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry and Slack. It supports web use across devices and names Safari, Firefox, Chrome and Edge, along with React, Vue, Angular, Iframe, Canvas and Shadow DOM compatibility. The free plan is a 14-day trial; Pro costs $69 a month per seat, billed monthly or annually. An additional replay sessions add-on costs $89 a month.
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.