Cardina vs SupportScreen
Cardina
cardina.comSupportScreen
supportscreen.comSide by side
| Figure | Cardina | SupportScreen |
|---|---|---|
| Price from | $69/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| Plans published | 4 | 0 |
| Spec score · Video Customer Support Software | 8.5 (#5) | 7.1 (#22) |
| Guidance | Agents can highlight where customers should click by drawing on their screen or sharing the agent’s screen. | Agents can use annotations and provide ready-to-go commands for customers to copy and paste without remote control. |
| Headquarters | New York, New York, USA | CrankWheel ehf. lists its address as Kringlan 1, Reykjavik 103, Iceland. |
| Product | Cardina lets support and sales teams see, draw on, and cobrowse a customer’s screen during a phone or live chat interaction. | SupportScreen provides full-screen co-browsing for customer support, allowing agents to view and optionally remote-control a customer's screen. |
| Remote control | With customer permission, agents can scroll, click, and type on the customer’s behalf. | Remote control is optional and requires a small additional download that does not require administrative privileges. |
Plans
Cardina
- FreeFree
- Pro$69 a month
- Extra Replay sessions add-on$89 a month
- EnterprisePriced on request
In their own words
Cardina
Cardina gives support and sales teams a way to view a customer’s screen during a phone call or live chat, then guide the customer with on-screen drawing or by sharing the agent’s screen. With the customer’s permission, agents can also scroll, click and type on the customer’s behalf. Optional session recordings can be replayed for review. Passwords are blocked automatically, and customers can block selected page elements so that information does not pass through Cardina’s servers. Customers can revoke viewing permission at any time, while an audit log shows agent actions. Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry and Slack. It supports web use across devices and names Safari, Firefox, Chrome and Edge, along with React, Vue, Angular, Iframe, Canvas and Shadow DOM compatibility. The free plan is a 14-day trial; Pro costs $69 a month per seat, billed monthly or annually. An additional replay sessions add-on costs $89 a month.
SupportScreen
SupportScreen has no write-up on Specifiction yet; its figures are above.