Cardina vs ViiBE
Cardina
cardina.com
ViiBE
viibe.coSide by side
| Figure | Cardina | ViiBE |
|---|---|---|
| Price from | $69/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 0 |
| Spec score · Video Customer Support Software | 8.5 (#5) | 7.0 (#24) |
| Headquarters | New York, New York, USA | Paris, France |
| Integrations | Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack. | The maker lists Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics as integrations. |
| Product | Cardina lets support and sales teams see, draw on, and cobrowse a customer’s screen during a phone or live chat interaction. | ViiBE provides remote visual support for field operations, connecting customers, field workers, and remote experts through video calls and reports. |
Plans
Cardina
- FreeFree
- Pro$69 a month
- Extra Replay sessions add-on$89 a month
- EnterprisePriced on request
In their own words
Cardina
Cardina gives support and sales teams a way to view a customer’s screen during a phone call or live chat, then guide the customer with on-screen drawing or by sharing the agent’s screen. With the customer’s permission, agents can also scroll, click and type on the customer’s behalf. Optional session recordings can be replayed for review. Passwords are blocked automatically, and customers can block selected page elements so that information does not pass through Cardina’s servers. Customers can revoke viewing permission at any time, while an audit log shows agent actions. Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry and Slack. It supports web use across devices and names Safari, Firefox, Chrome and Edge, along with React, Vue, Angular, Iframe, Canvas and Shadow DOM compatibility. The free plan is a 14-day trial; Pro costs $69 a month per seat, billed monthly or annually. An additional replay sessions add-on costs $89 a month.