CareLineLive vs Generations Homecare System
CareLineLive
carelinelive.comGenerations Homecare System
homecaresoftware.comSide by side
| Figure | CareLineLive | Generations Homecare System |
|---|---|---|
| Price from | £8.10/mo | $25/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 2 |
| Spec score · Home Care Software | 7.8 (#8) | 8.3 (#6) |
| Spec score · Home Care Scheduling Software | 7.6 (#12) | 8.3 (#7) |
| Founded | 2014 | 2002 |
| Headquarters | West Sussex, United Kingdom | Midland, Michigan, United States |
| Integrations | Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect. | Listed integrations and interfaces include QuickBooks, QuickBooks Online, ADP, Paychex, Google Maps and state EVV aggregators. |
| Purpose | CareLineLive is a cloud-based home care management platform for home care agencies and domiciliary care providers. | Generations is an all-in-one homecare agency management system for connecting care teams, simplifying tasks, and supporting compliance. |
| Security | CareLineLive states it is certified to ISO 27001, the NHS Data Security and Protection Toolkit and Cyber Essentials Plus. | The vendor says web access uses SSL, agency data is isolated at the database level, and backups are encrypted. |
| Support | The pricing page says customers receive three onboarding sessions and ongoing support, including UK-based phone support, at no additional charge. | Support and training are unlimited; the vendor offers LiveChat, phone support, and a one-on-one onboarding trainer. |
Plans
CareLineLive
- eRoster£8.10 a month
- Bring Your Own Device (BYOD)£19.70 a month
- Fully managed phones service£45 a month
Generations Homecare System
- Electronic Visit Verification (EVV)$25 a month
- Standard Software and Service$363 a month
In their own words
CareLineLive
CareLineLive is a cloud platform for home-care agencies and domiciliary care providers. It combines rostering, scheduling, care planning and monitoring with electronic medication administration records, payroll, invoicing and family communication. The Carer Companion app lets carers view rotas, check in and out of visits, complete tasks and record notes. The Care Circle Portal gives family and friends access to client visit records, notes and tasks, and is free for customers on all plans. The service runs on the web, Android and iOS; the management platform supports the two latest Google Chrome versions. Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect. CareLineLive cites UK or Australian data centres by customer location, automated backups, disaster recovery, 99.997% historical uptime, multi-factor authentication and Microsoft Entra single sign-on. Plans start at £8.10/user/mo, excluding VAT, with a £120 minimum monthly fee.
Generations Homecare System
Generations Homecare System is a cloud-hosted management system for homecare agencies, combining scheduling, electronic visit verification (EVV), reporting, billing, payroll, and client and caregiver management. Caregivers can verify visits using GPS or a verified telephone, with real-time visit verification. The browser-based service can be accessed from networked PCs, Macs, tablets, and smartphones. Mobile apps for caregivers, office staff, clinicians, and clients are available through the App Store, Google Play, and Amazon, but require an existing subscription. The Standard Software and Service plan costs $363 a month and includes three user licenses and one location, with unlimited caregivers and clients. Additional user licenses cost 30.25 USD each; additional locations cost 121 USD each. The EVV add-on costs $25 a month, requires an existing account, and has additional visit verification fees. Listed integrations include QuickBooks and QuickBooks Online, clearinghouse billing exports, and payroll and billing exports for ADP, Paychex, and others. The vendor describes security, compliance, and unlimited support and training provisions.