Carpetan vs ServiceMonster

Carpetan is a web-based order management platform for carpet and rug cleaning businesses. It follows work from customer contact through pickup, measurement, cleaning, delivery, and payment, while keeping customer contact details, address history, and order history. Drivers can see assigned pickups and deliveries, navigate to addresses, contact customers, and confirm tasks in the mobile app. Businesses can configure automatic SMS updates for order stages and arrange routes by zone, including multiple pickups or deliveries. Payment tracking is per order, and reports cover revenue, order volume, driver productivity, and customer return rate. The free plan costs nothing and allows 50 orders a month, one driver, and one admin plus one worker account. Pro is €50 a month; it allows 150 orders and includes two drivers and 20 SMS a month. Pro+ costs €120 a month, and Enterprise costs €200 a month. The maker offers Android apps, while its driver app page also lists iOS. Drivers can view loaded tasks with weak signal, but need internet to sync and confirm completed work; GPS tracking is not required.

ServiceMonster manages customers, teams, scheduling, sales, and operations for service businesses such as carpet cleaning, pressure washing, and window cleaning. Scheduling includes location-based color coding, appointment types, wait lists, and drag-and-drop controls. Sales tools cover estimates, invoicing, payments, contracts, automated billing, and recurring appointments. Marketing provides automated email and direct-mail campaigns, lead tracking, reporting, and dashboards. Android and iOS apps are described as supporting full team functionality. The service lists more than 20 integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net, plus an open API with documentation. Plans include phone support, training, and a 24-hour online help site. Pricing starts at $79.99/mo (annual), with a 14-day trial that requires no credit card. There is no free plan; annual subscriptions require an annual commitment.