ServiceMonster
servicemonster.com
What it is
ServiceMonster manages customers, teams, scheduling, sales, and operations for service businesses such as carpet cleaning, pressure washing, and window cleaning. Scheduling includes location-based color coding, appointment types, wait lists, and drag-and-drop controls. Sales tools cover estimates, invoicing, payments, contracts, automated billing, and recurring appointments. Marketing provides automated email and direct-mail campaigns, lead tracking, reporting, and dashboards. Android and iOS apps are described as supporting full team functionality. The service lists more than 20 integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net, plus an open API with documentation. Plans include phone support, training, and a 24-hour online help site. Pricing starts at $79.99/mo (annual), with a 14-day trial that requires no credit card. There is no free plan; annual subscriptions require an annual commitment.
Spec sheet
- Purpose
- ServiceMonster is a platform for managing customers, teams, and business operations for service businesses.Read 30 Sep 2026 · servicemonster.com
- Trial
- The maker offers a 14 day free trial with no credit card required.Read 30 Sep 2026 · servicemonster.com
- API
- The integrations page describes an open API and links to API documentation.Read 30 Sep 2026 · servicemonster.com
- Integrations
- The maker lists 20+ integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net.Read 30 Sep 2026 · servicemonster.com
- Security
- The pricing page says ServiceMonster uses industry standard encryption protocols and security measures to protect data.Read 30 Sep 2026 · servicemonster.com
- Support
- The pricing page says plans include free phone support and free training, and describes an in house support team and 24 hour online help site.Read 30 Sep 2026 · servicemonster.com
- Industries
- The site names carpet cleaning, pressure washing, and window cleaning businesses as industries it serves.Read 30 Sep 2026 · servicemonster.com
- Marketing
- It offers automated email and direct mail campaigns, lead tracking, reporting, and dashboards.Read 30 Sep 2026 · servicemonster.com
- Mobile app
- The ServiceMonster app is available for Android and iOS and is described as supporting full team functionality.Read 30 Sep 2026 · servicemonster.com
- Sales and invoicing
- Features include estimates, invoicing, payments, contracts, automated billing, and recurring appointments.Read 30 Sep 2026 · servicemonster.com
- Scheduling
- Its schedule includes location based color coding, appointment types, wait lists, and drag and drop features.Read 30 Sep 2026 · servicemonster.com
- Subscription terms
- The pricing page says each subscription level requires an annual commitment, while monthly subscriptions may be canceled at any time according to the trial FAQ.Read 30 Sep 2026 · servicemonster.com
- Vulnerability reports
- The responsible disclosure page says it has no bug bounty or monetary rewards and commits to acknowledging reports within five business days.Read 30 Sep 2026 · servicemonster.com
Plans and prices
Basic (annual billing) $79.99 a year Billed annually 1 User License Read 30 Sep 2026 · servicemonster.com
Basic (monthly) $99.99 a month Billed monthly 1 User License Read 30 Sep 2026 · servicemonster.com
Grow (annual billing) $149.99 a year Billed annually 5 User Licenses · Additional user is $15/month per user billed annually Read 30 Sep 2026 · servicemonster.com
Grow (monthly) $199.99 a month Billed monthly 5 User Licenses · Additional user is $15/month per user Read 30 Sep 2026 · servicemonster.com
Premier (annual billing) $229.99 a year Billed annually 10 User Licenses · Additional user is $25/month per user billed annually Read 30 Sep 2026 · servicemonster.com
Premier (monthly) $279.99 a month Billed monthly 10 User Licenses · Additional user is $25/month per user Read 30 Sep 2026 · servicemonster.com
Strong points and limits
Strong points
- Scheduling includes wait lists and drag-and-drop
- Estimates, invoicing, payments, and contracts
- Automated email and direct-mail campaigns
- Android and iOS team apps
- 20+ integrations and an open API
Limits
- No free plan
- Annual subscriptions require annual commitment
- Starts at $79.99/mo (annual)
- Additional users cost extra on listed plans
Who it suits
It suits service companies coordinating technicians, recurring jobs, customer reminders, routes, and billing. The named industries and mobile apps make it relevant to field teams using Android, iOS, or web access.
Verdict
ServiceMonster covers scheduling, field operations, billing, marketing, and integrations in one service-business platform. The paid plans and annual commitment should be weighed against the included support, mobile access, and trial.
Where Specifiction places it
- Carpet Cleaning Software#21 of 287.8
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