Case Closed Software vs Primero

Case Closed Software is a case management and intelligence platform for law enforcement and investigative agencies. It manages investigations from intake through prosecution, including case tracking, reports, evidence, and intelligence. Modules cover confidential informants, tips and leads, evidence tracking, gang intelligence, operations planning, agent payments, and analytics and reporting. The confidential informant module tracks status, payments, reliability scores, and deconfliction, and includes payment vouchers and approval workflows. Secure API integrations can connect to RMS, CAD, analytics, and reporting tools; custom NCIC and local database integrations are available when authorized. The maker says data is encrypted in transit and at rest, with MFA, access controls, audit logging, and daily backups. It lists CJIS, TX-RAMP Level 2, SOC 2 Type 2, and 28 CFR Part 23. Each agency has an isolated environment, and U.S. agencies’ data remains in the United States. Implementations typically take 4–8 weeks and include administrator and end-user training. The platform uses hybrid deployment, and pricing is available on request. Tracker and CaseNexus modules are in active development.

Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.