Case IQ vs Pulpstream Employee Relations

Case IQ is a cloud-based investigative case management and compliance platform for organizations handling workplace incidents and risk. It supports multiple intake channels, anonymous reporting, guided forms, and case triage. Teams can centralize records, track file changes, automate workflows, and produce case reports. Dashboards, automated reporting, and configurable reports help identify trends and manage investigations. The platform includes custom case fields, audit trails, and a mobile version with speech-to-text. Integrations cover HRIS, CRM, ERP, identity providers, and ticketing systems, with an open API, SFTP, and bulk data uploads. Case IQ says annual independent audits validate SSAE SOC 2 Type II accreditation and ISO/IEC 27001:2022 certification. Access roles, data masking, and GDPR-compliant deletion, amendment, and transfer processes provide privacy controls. Support is available 24/7. Pricing is tailored, typically combining a one-time implementation component with an annual subscription.

Pulpstream Employee Relations is software for HR teams managing employee cases, complaints, investigations, discipline, and performance improvement plans. It keeps case histories, documents, communications, and progress records in one system. Complaints can arrive by hotline, web form, email, in person, or mobile app, with anonymous handling supported. Investigation tools coordinate investigators and capture interview notes, evidence, timelines, reports, and stakeholder notifications. Discipline workflows cover counseling and warnings, with templates, HR approval routing, PIP goals, and automated check-in reminders. Teams can configure workflows, forms, email templates, permissions, notification timing, and dashboards without coding. The company says its AI surfaces trends; dashboards can show case volume, status, resolution times, and manager activity. Listed integrations include Workday, Dayforce, UKG, ADP, SAP, Paylocity, Vector, iSolved, Kronos, and Namely, with other integrations buildable. The app supports Android, iOS, Microsoft Surface, and web, including offline operation. Pricing is on request, and a 30-day trial is listed.