Case IQ vs SwiftCase Complaints Management
Case IQ
caseiq.comSwiftCase Complaints Management
swiftcase.co.ukSide by side
| Figure | Case IQ | SwiftCase Complaints Management |
|---|---|---|
| Price from | — | £650/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · Complaint Management Software | 7.7 (#9) | 7.1 (#17) |
| Headquarters | Ottawa, Ontario, Canada | United Kingdom |
| Integrations | Case IQ describes integrations for HRIS, CRM and ERP systems, identity providers and ticketing systems, plus an open API, SFTP and bulk data uploads. | The maker lists pre-built integrations including Xero, Office 365, Slack, Microsoft Teams, Gmail, Dropbox, Google Drive, HubSpot, Sage, Twilio, Mailchimp, and DocuSign, and says it can connect to REST APIs. |
| Support | Case IQ says staff are available 24/7 for customer support and technical assistance. | All pricing plans include dedicated onboarding and configuration support; the pricing page also lists UK-based support, with plan-specific support options including email, priority email, phone, and optional 24/7 support. |
Plans
SwiftCase Complaints Management
- Starter£650 a month
- Standard£1,400 a month
- Core£3,200 a month
- Growth£8,500 a month
- Scale£11,200 a month
- Enterprise£17,550 a month
In their own words
Case IQ
Case IQ is a cloud-based investigative case management and compliance platform for organizations handling workplace incidents and risk. It supports multiple intake channels, anonymous reporting, guided forms, and case triage. Teams can centralize records, track file changes, automate workflows, and produce case reports. Dashboards, automated reporting, and configurable reports help identify trends and manage investigations. The platform includes custom case fields, audit trails, and a mobile version with speech-to-text. Integrations cover HRIS, CRM, ERP, identity providers, and ticketing systems, with an open API, SFTP, and bulk data uploads. Case IQ says annual independent audits validate SSAE SOC 2 Type II accreditation and ISO/IEC 27001:2022 certification. Access roles, data masking, and GDPR-compliant deletion, amendment, and transfer processes provide privacy controls. Support is available 24/7. Pricing is tailored, typically combining a one-time implementation component with an annual subscription.
SwiftCase Complaints Management
SwiftCase Complaints Management has no write-up on Specifiction yet; its figures are above.