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SwiftCase Complaints Management

swiftcase.co.uk

From £650/mo WebAPI
Visit swiftcase.co.uk
Spec score 7.1 #17 of 26 in Complaint Management Software

Spec sheet

Purpose
SwiftCase tracks complaints from acknowledgement to final response with automated DISP deadlines, root cause analysis, and regulatory reporting for UK financial services.Read 30 Sep 2026 · swiftcase.co.uk
Integrations
The maker lists pre-built integrations including Xero, Office 365, Slack, Microsoft Teams, Gmail, Dropbox, Google Drive, HubSpot, Sage, Twilio, Mailchimp, and DocuSign, and says it can connect to REST APIs.Read 30 Sep 2026 · swiftcase.co.uk
Security
SwiftCase states that it is Cyber Essentials certified, uses UK data centres, encrypts stored data with AES-256 and connections with TLS 1.2+, and provides role-based access controls and audit logging.Read 30 Sep 2026 · swiftcase.co.uk
Support
All pricing plans include dedicated onboarding and configuration support; the pricing page also lists UK-based support, with plan-specific support options including email, priority email, phone, and optional 24/7 support.Read 30 Sep 2026 · swiftcase.co.uk
Headquarters
United KingdomRead 28 Sep 2026 · swiftcase.co.uk
Maker
SwiftCase is made by Livepoint Software Solutions, which the maker describes as a UK company founded in Liverpool in 2013.Read 30 Sep 2026 · swiftcase.co.uk
Analysis and reporting
OLAP pivot tables break complaints down by product, cause, handler, and outcome, and the platform can generate FCA RegData complaint returns from complaint data.Read 30 Sep 2026 · swiftcase.co.uk
Complaint capture
Structured intake forms capture complaint category, product, channel, and customer vulnerability indicators.Read 30 Sep 2026 · swiftcase.co.uk
Deadline tracking
The system calculates the 5-business-day acknowledgement deadline and 8-week final response deadline, with countdown timers and configurable escalation alerts.Read 30 Sep 2026 · swiftcase.co.uk
FOS referrals
The system keeps a time-stamped complaint audit trail and can export the full complaint file in chronological order for a Financial Ombudsman referral.Read 30 Sep 2026 · swiftcase.co.uk
Implementation
The complaints page says most implementations go live within 4–6 weeks and include workflow setup, user training, and migration of open complaints.Read 30 Sep 2026 · swiftcase.co.uk
Pricing limits
All plans include unlimited users, while monthly email and event allowances and overage pack rates vary by plan.Read 30 Sep 2026 · swiftcase.co.uk
Response letters
Template-driven final response letters can be populated with case data and include FOS referral rights, outcome summaries, and redress details.Read 30 Sep 2026 · swiftcase.co.uk

Plans and prices

Starter £650 a month £650/month 1,000 emails/month · 1,000 events/month · £300/pack overage · 1 shared mailbox · 30-day audit logs Read 30 Sep 2026 · swiftcase.co.uk
Standard £1,400 a month £1,400/month 2,000 emails/month · 5,000 events/month · £280/pack overage · 90-day audit logs · Multiple mailboxes Read 30 Sep 2026 · swiftcase.co.uk
Core £3,200 a month £3,200/month 3,500 emails/month · 11,000 events/month · £230/pack overage · Sandbox · Custom API integrations · 1-year audit logs Read 30 Sep 2026 · swiftcase.co.uk
Growth £8,500 a month £8,500/month 10,500 emails/month · 30,000 events/month · £180/pack overage · Advanced analytics · 4-hour support SLA · Phone support Read 30 Sep 2026 · swiftcase.co.uk
Scale £11,200 a month £11,200/month 16,000 emails/month · 42,000 events/month · £150/pack overage · Dedicated success manager · 2-hour support SLA Read 30 Sep 2026 · swiftcase.co.uk
Enterprise £17,550 a month £17,550/month 25,000 emails/month · 100,000 events/month · £150/pack overage · Dedicated environment · Custom SLAs · Unlimited audit log retention · 24/7 support option Read 30 Sep 2026 · swiftcase.co.uk

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