Case IQ vs trACT

Case IQ is a cloud-based investigative case management and compliance platform for organizations handling workplace incidents and risk. It supports multiple intake channels, anonymous reporting, guided forms, and case triage. Teams can centralize records, track file changes, automate workflows, and produce case reports. Dashboards, automated reporting, and configurable reports help identify trends and manage investigations. The platform includes custom case fields, audit trails, and a mobile version with speech-to-text. Integrations cover HRIS, CRM, ERP, identity providers, and ticketing systems, with an open API, SFTP, and bulk data uploads. Case IQ says annual independent audits validate SSAE SOC 2 Type II accreditation and ISO/IEC 27001:2022 certification. Access roles, data masking, and GDPR-compliant deletion, amendment, and transfer processes provide privacy controls. Support is available 24/7. Pricing is tailored, typically combining a one-time implementation component with an annual subscription.

trACT is a web-based case management tool for workplace investigations. It guides users from complaint intake through planning, evidence collection, analysis, documentation and a final report. Prompts and guided workflows organize each stage, while custom question banks and adjustable workflow steps let users tailor the process and move between stages. The platform produces professional summaries and reports, including findings and recommendations. It records actions and tracks documents through complete audit trails. Every plan includes secure vault storage, audit trails, summaries and reports. The maker names small to midsize HR teams, third-party investigators and compliance officers as users. trACT requires no lengthy installation or integration to begin. Free signup is available without a credit card, followed by a subscription choice, and a free assessment tool helps judge whether a complaint meets the investigation threshold. There is no stated case-count limit, though extra fees may apply beyond paid storage. Data is stored in Canada on AWS infrastructure.