CaseGen vs Reflekt Legal

CaseGen is a web-based AI receptionist and intake platform made for law firms and attorneys. Its agents answer inbound calls around the clock, filter unwanted calls, handle new leads, existing clients and third parties, and route selected high-value leads for live transfer. The system supports intake workflows, prospect follow-up, case-detail collection, appointment booking, and text requests for case photos and documents. For personal-injury matters, Maya tracks medical treatment, and an agent can contact providers about treatment status. Call records include analytics, summaries, real-time transcripts and playback. CaseGen lists integrations with Filevine, Clio, Zapier, Google Sheets, Calendly, LawPay, PracticePanther, Smokeball and MyCase. Firms can forward calls from Vonage, RingCentral or another phone system to an assigned CaseGen number. Pricing is customized to call volume, billed per call month to month, with an implementation fee. CaseGen says it does not provide legal advice or guarantee business outcomes.

Reflekt Legal automates legal client intake through voice, SMS, WhatsApp, email, and web forms, then gives attorneys structured conversation summaries. Firms define practice-area questions and screening rules for caller type, conflicts, and jurisdiction. Depending on the caller and call outcome, it can schedule a consultation, transfer a call live, send a custom SMS or email, or take a message. Listed supported languages include English, Spanish, Mandarin, Cantonese, Arabic, Persian, Hindi, and Punjabi. Native legal software integrations include Clio, Lawmatics, Law Ruler, Lawcus, MyCase, Lead Docket, BackDocket, Filevine, Litify, and Neos. Other listed connections include LawPay, DocuSign, HubSpot, Cal.com, Google Calendar, Slack, Outlook, Google Drive, and Microsoft Teams. The security policy describes TLS 1.2 or higher for data in transit and AES-256 encryption at rest, with separate Google Cloud deployments and databases for US and Canadian jurisdictions. The free Solo plan includes 30 calls. Base costs $500 a month and includes 250 calls, 24/7 call handling, multilingual support, and smart routing with CMS/CRM integration.