Cayenta Customer Information System vs Utility Redefined CIS
Cayenta Customer Information System
cayenta.comUtility Redefined CIS
utilityredefined.comSide by side
| Figure | Cayenta Customer Information System | Utility Redefined CIS |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Utility Billing Software | 7.9 (#8) | 6.8 (#22) |
| Founded | 1983 | The pages opened do not state a founding year. |
| Headquarters | Burnaby, British Columbia, Canada | The site lists Utility Redefined at 1315 Cleveland St., Clearwater, Florida 33755. |
| Integrations | Cayenta describes integrations with its Customer Engagement Portal, Meter Data Management, and Outage Management System. | The eBilling System page says it works with nearly any internal software or database used to manage customers and bills. |
| Purpose | Cayenta Customer Information System is a unified system of record for utilities, supporting customer service, billing, and account insight. | The Customer Information System is a web based solution for utility billing, customer service, and operations. |
| Security | Cayenta says its CayentaCloud infrastructure is backed by SOC 2 certification and managed infrastructure and security oversight. | The Technical Services page describes regular patching, updates, cybersecurity protocols, and proactive threat mitigation. |
Plans
Cayenta Customer Information System
- Cayenta Customer Information SystemPriced on request
In their own words
Cayenta Customer Information System
Cayenta Customer Information System has no write-up on Specifiction yet; its figures are above.
Utility Redefined CIS
Utility Redefined CIS is a web-based customer information system for utility billing, customer service, and operations. It is designed for water, electric, gas, and multi-service providers, with the maker targeting small and mid-sized utilities. The system manages service locations, meters, devices, billing cycles, routes, and imported meter reads. It calculates consumption, handles payment imports and reconciliation, and automates late fees. Utilities can define charge types and rates, set deposits, and manage customer payment plans. Payment features include online bill pay, account controls, and recurring payments. Staff can view account details, review daily consumption trends, adjust plans, and manage notifications and support tickets. Guided move-in and move-out workflows are included. The maker says the system is ready to integrate with existing systems. Related services cover cloud eBilling, data migration from AS/400, Oracle, and flat files, plus on-premises, cloud, and hybrid technical services. Pricing is available on request.