CDK CRM vs Get My Auto CRM
CDK CRM
cdkglobal.comGet My Auto CRM
dealers.getmyauto.comSide by side
| Figure | CDK CRM | Get My Auto CRM |
|---|---|---|
| Price from | $28/mo | $695/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Automotive CRM Software | 8.7 (#4) | 8.8 (#3) |
| Headquarters | Austin, Texas, United States | Irvine, California, United States |
| Integrations | CDK CRM APIs are built for the Fortellis Automotive Commerce Exchange and support retrieval, historical access, record creation or editing, and real-time updates. | Listed connections include QuickBooks, Carfax, AutoCheck, NMVTIS, Dealertrack, RouteOne, CUDL, and multiple vehicle valuation services and listing sites. |
| Marketing | CDK CRM marketing provides data and alerts to identify customers likely to buy and re-engage them with one-to-one communications. | Marketing tools include text blasts, email marketing, campaign tracking, attribution and return-on-investment analytics. |
| Purpose | CDK CRM is automotive CRM software that helps dealership teams manage leads, appointments, customer engagement, and follow-up across Sales and Service. | Get My Auto CRM captures dealership leads, automates follow-up, and tracks shoppers from inquiry through sale. |
| Rating on Apple App Store | 2.2 out of 5 from 306 ratings | 4.9 out of 5 from 14 ratings |
| Rating on Google Play | 1.6 out of 5 from 298 reviews | 4.8 out of 5 from 5 reviews |
| Support | CDK's Customer Care Portal offers AI-driven self-service, live agent chat, phone support, and online case submissions; its listed phone support hours vary by day. | Support is available Monday through Friday from 8am to 6pm Pacific by phone, email or contact form, with replies promised within 24 hours. |
| What it does | CDK CRM is an AI-oriented automotive dealership CRM covering lead response, appointments, customer engagement and follow-up across sales and service. | Get My Auto combines dealership CRM, DMS, AI, websites, inventory and marketing in one connected platform. |
Plans
CDK CRM
- Extract-only base$28 a month
- Customer Writeback$65 a month
- Front Office additional application$100 a month
- Front Office package$285 a month
- CDK CRMPriced on request
Get My Auto CRM
- CRM + Ava$695 a month
- Custom platform planPriced on request
In their own words
CDK CRM
CDK CRM is automotive CRM software for dealership teams managing leads, appointments, customer engagement, and follow-up across Sales and Service. Its Unified Customer Inbox brings email, text, chat, and other conversations into one place. The AI Virtual Assistant engages leads through conversations, routing, and follow-up; additional AI tools provide automated summaries and writing assistance for dealership workflows. Marketing features use data and alerts to identify customers likely to buy and support one-to-one re-engagement. Flexible dashboards and reports help track dealership performance, activity, and trends. CDK CRM includes lead routing, lead-source capture, SMS messaging, workflow automation, a mobile app, and DMS integration. Its APIs are built for the Fortellis Automotive Commerce Exchange and support data retrieval, historical access, record creation or editing, and real-time updates. Listed platforms are Android, iOS, web, and API, though the product page does not specify mobile operating systems for its mobile tools. CDK states it maintains SOC 1 and SOC 2 attestations and ISO/IEC 27001:2022 certification, and uses the NIST Cybersecurity Framework.
Get My Auto CRM
Get My Auto CRM captures dealership leads, automates follow-up, and tracks shoppers from inquiry through sale. Leads can be imported and routed by round-robin, manual, first-come, or custom rules. A visual pipeline shows deal stages, stalled opportunities, forecasts, and representative progress. The CRM includes phone, call recording, SMS, and email, with conversations logged automatically. AvaAI is described as responding to leads 24/7, continuing conversations, and scheduling appointments. Listed connections include QuickBooks, Carfax, AutoCheck, NMVTIS, Dealertrack, RouteOne, CUDL, vehicle valuation services, and listing sites; the maker says integrations are configured during onboarding without separate fees. Its mobile app includes a pipeline, lead inbox, calendar, and click-to-call or text. Onboarding includes lead and customer imports, routing setup, and training. The maker identifies established independent dealerships selling 40 or more cars monthly as a strong fit. The CRM + Ava plan costs $695 per month after a 60-day free trial and includes one user, setup and training, and 5,000 text blasts per month. There is no free plan.