| Price from | ₹1,599/mo | €50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 4 |
| Spec score · Support Bots | 8.7 (#3) | 8.2 (#9) |
| Spec score · Chatbot Builders | 8.6 (#43) | 8.1 (#110) |
| Deployment channels | multichannel | multichannel |
| Free plan | No | No |
| Human handoff | Yes | Yes |
| Integrations | The maker lists Salesforce, HubSpot, Zoho CRM, Freshdesk, Zendesk, Shopify, WooCommerce, Razorpay, PayU, Stripe, Zapier, Make, Slack, and AWS among its 50+ connectors. | The integrations page lists Web Chat, HubSpot, Magento, Shopify, Stripe, WooCommerce, and Zendesk as available; several other listed integrations are marked coming soon. |
| Intended customers | Celetel presents the product for businesses across industries including e-commerce, BFSI, healthcare, logistics, hospitality, education, travel, SaaS, and FMCG/D2C. | The pricing page describes Solo as suited to small stores or teams starting with AI support, Starter to growing teams handling 1,000–5,000 tickets monthly, and Growth to established high-volume teams. |
| Knowledge-base answers | Yes | Yes |
| Product | Celetel is a CPaaS messaging platform for WhatsApp, RCS, SMS, and Voice, with AI automation and a unified agent inbox. | Hay is open-source AI orchestration for customer support that connects a knowledge base to customers through integrations and custom actions. |
| Security | The maker describes the platform as SOC 2 compliant, GDPR ready, and ISO 27001, with role-based access, audit logs, IP whitelisting, and SSO. | The DPA lists TLS, role-based access control, audit logging, and secure key management among its technical and organizational measures. |
| Support | The maker describes dedicated support as available around the clock; plan listings include email support on Starter and priority support on Growth. | The Solo plan includes email support, Starter and Growth include priority support, and Enterprise includes a dedicated success manager. |
| Visual flow builder | Yes | No |