Celo vs Yay.com Business Instant Messaging

Celo is a collaboration platform for healthcare teams communicating and coordinating patient care. It supports one-to-one and group messaging, notifications, read receipts, and delivery status. Teams can share photos, videos, and documents in a library separate from a user's personal gallery, and use patient-specific case files and secure external chat with patients, families, and other stakeholders. Celo AI Scribe records patient conversations, generates clinical notes, and lets users review and share them with the team. Celo Connect is in beta and lets patients, families, and referrers start a HIPAA-compliant conversation from a team's homepage. Celo says it supports EHR integration through FHIR or HL7 and RESTful APIs, with authentication options including API keys, mutual SSL, and IP restrictions. It says patient information is encrypted and not stored permanently on a user's device, and describes HIPAA, HITECH, and GDPR compliance. The service runs on Android, iOS, and web. Plans include Free for up to 10 users, Growth for up to 20, and paid tiers starting at $49 per month billed annually.

Yay.com Business Instant Messaging combines business chat with voice calling in an app for teams and their external contacts. Users can send files, organize discussions with threads and group chats, and search by keywords, people, shared links, files, or phone numbers. One-to-one chats can start a voice call, while group chats can connect to a conference bridge. Yay says users can invite clients and partners into business conversations. The product page describes messaging and file sharing as end-to-end encrypted and GDPR-compliant. Administrators can grant chat access per user and configure individual permissions. The service is integrated with Yay’s VoIP phone system; listed phone-system integrations include Pipedrive, HubSpot, Capsule CRM, Slack, Zoho CRM, Google Contacts, Office 365, Microsoft Teams, and Intercom. The app runs on Android, iOS, Linux, macOS, web, and Windows. Its messaging features are included in a 14-day trial of the cloud phone system, which does not require a credit card. Paid plans are priced per user per month when billed yearly, and prices exclude tax: Core is $12 a month, Standard is $20 a month, and Premium is $32 a month. Yay was founded in 2014 and is based in Guildford, Surrey, United Kingdom.