Cemantica vs Custellence
Cemantica
cemantica.com
Custellence
custellence.comSide by side
| Figure | Cemantica | Custellence |
|---|---|---|
| Price from | — | $166.58/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 5 |
| Spec score · Customer Journey Mapping Software | 7.8 (#8) | 8.3 (#2) |
| Exports | Cemantica says journey maps can be exported in PDF, image and Excel formats with white label, high definition design. | Collaborate and Enterprise users can export maps as PDF, PNG, or CSV; Free users cannot export maps. |
| Headquarters | Cemantica says it is headquartered in France and has offices across Europe and in the United States. | Stockholm, Sweden |
| Product | Cemantica describes itself as end-to-end Customer Experience software covering strategy through execution. | Custellence is a web-based customer journey mapping tool for creating and connecting maps to support customer-centric change management. |
| Security | Cemantica states that it is ISO 27001 certified and SOC 2 Type II certified. | Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request. |
| Support | The trial page directs product questions to [email protected], and the company says its CX specialists provide customer support and guidance. | The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching. |
Plans
Cemantica
- Enterprise free trialFree
- EnterprisePriced on request
- JVMPPriced on request
- StandardPriced on request
- StarterPriced on request
Custellence
- Free ForeverFree
- Free ForeverFree
- Collaborate$199 a month
- Collaborate$1,999 a year
- EnterprisePriced on request
In their own words
Cemantica
Cemantica is customer experience software for managing work from strategy through execution. Its Journey Value Management Platform brings journey design, orchestration, insights, feedback collection and value measurement into one system. Journey analytics include sentiment analysis, alerts, triggers and ROI measurement. Alex AI can use data to create journey maps, personas and improvement opportunities; Alex AI Pro can answer questions and suggest next steps. The platform lists more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. Data can also enter through the API and web services or Excel and CSV imports. Journey maps can be exported as PDF, image or Excel files. Cemantica describes the product as cloud-based SaaS: trial and Starter use shared instances, while higher packages use private cloud instances. It states that it is ISO 27001 and SOC 2 Type II certified. The Enterprise free trial costs nothing for 21 days, has a five-user limit and requires no credit card.
Custellence
Custellence is a web-based tool for customer journey mapping and service blueprints, intended to support customer-centric change management. Users can begin with a template or a blank map, then adjust card sizes and lengths, overlapping phases, sub-lanes, colors, images, and icons. Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions. Workflow links connect maps or cards with services including Google, Microsoft, Slack, Jira, Trello, and Asana; Salesforce users have single sign-on access. The Free Forever plan costs nothing and allows one workspace, two users, two journey maps, and unlimited viewers, but maps cannot be exported on that plan. Collaborate costs $199 a month for unlimited users, maps, and viewers in one workspace. Collaborate and Enterprise users can export PDF, PNG, or CSV files. Custellence reports a SOC 2 Type II audit and describes encryption, salted and hashed passwords, privacy-law monitoring, and workspace audit logs.