Cemantica vs Customer Journey App
Cemantica
cemantica.comCustomer Journey App
customer-journey.appSide by side
| Figure | Cemantica | Customer Journey App |
|---|---|---|
| Price from | — | €29/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Customer Journey Mapping Software | 7.8 (#8) | 8.3 (#3) |
| Exports | Cemantica says journey maps can be exported in PDF, image and Excel formats with white label, high definition design. | The app exports HTML, JSON, PDF and PowerPoint reports, with branded exports on Starter and above. |
| Headquarters | Cemantica says it is headquartered in France and has offices across Europe and in the United States. | Bucharest, Romania |
| Product | Cemantica describes itself as end-to-end Customer Experience software covering strategy through execution. | Journey Builder maps customer journeys, identifies friction, prioritizes actions, builds service blueprints and exports CX reports in one workspace. |
| Support | The trial page directs product questions to [email protected], and the company says its CX specialists provide customer support and guidance. | The maker directs users to its help center and contact page for guides, product support, beta access and feedback. |
Plans
Cemantica
- Enterprise free trialFree
- EnterprisePriced on request
- JVMPPriced on request
- StandardPriced on request
- StarterPriced on request
Customer Journey App
- FreeFree
- Starter€29 a month
- Pro€79 a month
- EnterprisePriced on request
In their own words
Cemantica
Cemantica is customer experience software for managing work from strategy through execution. Its Journey Value Management Platform brings journey design, orchestration, insights, feedback collection and value measurement into one system. Journey analytics include sentiment analysis, alerts, triggers and ROI measurement. Alex AI can use data to create journey maps, personas and improvement opportunities; Alex AI Pro can answer questions and suggest next steps. The platform lists more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. Data can also enter through the API and web services or Excel and CSV imports. Journey maps can be exported as PDF, image or Excel files. Cemantica describes the product as cloud-based SaaS: trial and Starter use shared instances, while higher packages use private cloud instances. It states that it is ISO 27001 and SOC 2 Type II certified. The Enterprise free trial costs nothing for 21 days, has a five-user limit and requires no credit card.
Customer Journey App
Customer Journey App is a web workspace for mapping customer journeys, finding friction and planning service improvements. Journey Builder combines maps, action prioritization, service blueprints and CX report exports. Maps can show emotional curves, effort-versus-impact priorities, pain-versus-opportunity balance and moments of truth. AI can create personas, stages, insights and action plans; AI review and document analysis are available on Pro and Enterprise. Users can import documents and customer feedback in PDF, DOCX, text and CSV formats. The app includes 10 industry templates, with examples for onboarding, ecommerce, complaint resolution, B2B and healthcare. Exports include HTML, JSON, PDF and PowerPoint; branded exports start with Starter. The maker says the app and primary data are hosted in the EU and describes role-based access and other security controls. The Free plan provides three journey maps for one user. Starter costs €29 a month, billed €290/yr; Pro costs €79 a month, billed €790/yr. A 7-day trial is listed.