Cemantica vs Mindset Engage EX

Cemantica is customer experience software for managing work from strategy through execution. Its Journey Value Management Platform brings journey design, orchestration, insights, feedback collection and value measurement into one system. Journey analytics include sentiment analysis, alerts, triggers and ROI measurement. Alex AI can use data to create journey maps, personas and improvement opportunities; Alex AI Pro can answer questions and suggest next steps. The platform lists more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. Data can also enter through the API and web services or Excel and CSV imports. Journey maps can be exported as PDF, image or Excel files. Cemantica describes the product as cloud-based SaaS: trial and Starter use shared instances, while higher packages use private cloud instances. It states that it is ISO 27001 and SOC 2 Type II certified. The Enterprise free trial costs nothing for 21 days, has a five-user limit and requires no credit card.

Mindset Engage EX helps organizations measure employee engagement, examine its drivers, and use survey results to guide action. It supports surveys and assessments for engagement, inclusion, wellbeing, lifecycle pulses, and 360 leadership feedback. Its dashboard compares results in real time across business units, teams, and demographic groups. Participants may receive personalized engagement reports, while leaders can use recommendations tailored to their roles. Virtual Structures supports surveys across different organizational and hybrid structures. The platform is Microsoft Teams certified for employee and pulse surveys. Its Lifecycle Plan can use SFTP connections to HR systems to trigger targeted lifecycle surveys; API interfaces are quoted separately. Mindset says the software-as-a-service suite is hosted on Amazon Web Services. Access is available through web and API, while participation is also supported on desktop, mobile, and kiosks. Free access is offered for up to 30 participants, including custom employee and pulse surveys. Paid plans have 12-month terms, but prices are provided on request.