Cendyn CRM vs Experience CRM
Cendyn CRM
go.cendyn.com
Experience CRM
experiencecrm.ioSide by side
| Figure | Cendyn CRM | Experience CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 0 | 5 |
| Spec score · Hospitality CRM Software | 7.5 (#18) | 8.1 (#8) |
| Integrations | Cendyn's CRM page describes data connections to PMS, booking engines, loyalty programs, and ancillary systems; its partner page lists partner categories including distribution, revenue management, and reputation management. | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. |
| Purpose | Cendyn CRM is a hospitality-focused CRM that unifies guest data and supports marketing, revenue, and sales teams. | Experience CRM is a customer relationship platform for hotels and restaurants. |
| Support | Cendyn's company page states that it provides 24/7 support for customers. | Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials. |
Plans
Experience CRM
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
In their own words
Cendyn CRM
Cendyn CRM brings hotel guest information together to support marketing, revenue, and sales teams. It combines records from property management systems, booking engines, loyalty programs, and services such as spa, golf, and food and beverage into guest profiles. Teams can segment B2B and B2C audiences, then coordinate campaigns and reporting across email, SMS, and other supported channels. Automated journeys can reach guests before, during, and after a stay. Campaign tools include email templates, landing pages, coupon-code uploads, and approval before launch. Analytics include real-time insights, campaign attribution, and comparisons across properties. Cendyn lists more than 200 integrations, including hotel systems and marketing tools. The CRM connects with Cendyn Loyalty and GuestRevu for loyalty and post-stay review requests. Hotel groups can manage campaigns, brand rules, and portfolio reporting centrally while retaining flexibility at each property. It runs on the web. Pricing is available on request, and Cendyn invites prospective customers to request a demo.
Experience CRM
Experience CRM has no write-up on Specifiction yet; its figures are above.