Centrical vs DialedIn Agent Gamification
Centrical
centrical.comDialedIn Agent Gamification
getdialedin.comSide by side
| Figure | Centrical | DialedIn Agent Gamification |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| API | Yes | — |
| Plans published | 1 | 4 |
| Spec score · Customer Service Gamification Software | 7.4 (#13) | 7.6 (#12) |
| Headquarters | New York City, New York, United States; offices in Tel Aviv, Israel and London, UK | DialedIn lists its address as 900 S. Pine Island Rd, Suite 390, Plantation, FL 33324. |
| Integrations | Centrical describes integrations with CRM, CCaaS, WFM, QA, LMS, HRIS, and voice-of-customer systems, as well as API, iFrame, and OEM embedding options. | The integrations page lists Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, DNC.com, Verint, NICE, Twilio, Vonage, RingCentral, Zendesk, Jira, Google, REST API, webhooks, and SDKs. |
| Purpose | Centrical unifies frontline performance data and uses it to guide personalized coaching, learning, and practice, then measures outcomes. | Agent gamification presents visual dashboards with real-time call activity and a top-10 leaderboard to motivate agents. |
| Support | Customer support is tiered according to project scope, with customer success resources including an admin learning program, Help Center, product updates, events, in-app notifications, and micro-tips. | The About page says technical support and ongoing training are available by phone or online. |
Plans
DialedIn Agent Gamification
- 200+ users$25 a month
- 100-199 users$39 a month
- 50-99 users$59 a month
- 5-49 users$69 a month
In their own words
DialedIn Agent Gamification
DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard to a call-center platform. DialedIn describes it for high-volume outbound call centers, with agent analysis and agent summary reports available alongside leaderboard standings. A web portal provides dashboards, reports, and metrics that can be accessed on mobile devices; listed platforms are web and Windows. Every user tier includes the complete DialedIn platform and every feature. Software pricing is separate from telecom minutes: the 200+ users plan is $25 a month, 100–199 users is $39 a month, 50–99 users is $59 a month, and 5–49 users is $69 a month. Standard routing is listed at $0.0125 per minute pay-as-you-go. Integrations include Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, Zendesk, and others. Support and ongoing training are offered by phone or online.