Centrical vs RingCentral RingCX
Centrical
centrical.comRingCentral RingCX
ringcentral.comSide by side
| Figure | Centrical | RingCentral RingCX |
|---|---|---|
| Price from | — | $65/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Customer Service Gamification Software | 7.4 (#13) | 8.1 (#8) |
| Company | Centrical says it was founded in 2013 and has headquarters in New York City and Israel. | RingCentral was founded in 1999 by Vlad Shmunis and Vlad Vendrow. |
| Founded | 2013 | 1999 |
| Headquarters | New York City, New York, United States; offices in Tel Aviv, Israel and London, UK | Belmont, California, United States |
| Integrations | Centrical describes integrations with CRM, CCaaS, WFM, QA, LMS, HRIS, and voice-of-customer systems, as well as API, iFrame, and OEM embedding options. | RingCentral says RingCX connects to over 50 tools through open APIs; its App Gallery lists integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE. |
| Support | Customer support is tiered according to project scope, with customer success resources including an admin learning program, Help Center, product updates, events, in-app notifications, and micro-tips. | RingCentral directs RingCX product support inquiries to its Support Center. |
Plans
In their own words
RingCentral RingCX
RingCentral RingCX is an AI-powered omnichannel contact center for managing customer interactions and human and AI agents. One license includes voice calls and more than 20 digital channels. AIR Pro lets teams build voice-first AI agents with natural-language prompts and automate multi-step tasks across voice, SMS, chat, and social. AVA Agent Assist provides answers during live interactions, while AVA Supervisor Assist offers AI insights for supervisors. Contact center capabilities include inbound calling, outbound dialing, IVR building, workforce management, and campaign dialers for preview, progressive, predictive, and voice-broadcast calling. Reporting includes more than 250 pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings. RingCX connects to over 50 tools through open APIs; listed integrations include Salesforce, Microsoft Dynamics 365, and Calabrio ONE. It requires a RingEX account and is integrated with RingEX in the RingCentral app. Pricing starts at $65/user/mo (annual); there is no free plan. Each seat includes 2,000 IVR minutes and 4,000 outbound domestic minutes per month; unused minutes do not roll over and overages apply.