| Price from | Free | $25/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 3 |
| Spec score · Shared Inbox Software | 9.4 (#2) | 9.2 (#4) |
| Spec score · Help desk software | 9.0 (#15) | 9.2 (#4) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Documentation | The documentation covers getting started, administration, development, plugins, security, configuration, upgrades, backups and detailed API references. | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. |
| Founded | 2001 | 2013 |
| Free plan | Yes | No |
| Help center | Yes | Yes |
| Integrations | Connected services support OAuth, API keys, bearer tokens, HTTP Basic, AWS credentials, OpenID Connect, SAML, webhooks, portals and plugins. | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. |
| Rating on G2 | 3.8 out of 5 from 2 reviews | 4.6 out of 5 from 2,518 reviews |
| Shared inbox | Yes | Yes |
| Shared inboxes | Email or social accounts can become team inboxes handling routing, assignment, prioritization, customer context, snippets, bulk replies, SLAs and satisfaction tracking. | Teams can assign conversations, add internal comments, share drafts, tag messages and collaborate without forwarding email. |
| SLA management | Yes | Yes |
| Paid from | 40 | 25 |
| Ticket automation | Yes | Yes |
