Cerb vs Maxdesk
Cerb
cerb.ai
Maxdesk
maxdesk.aiSide by side
| Figure | Cerb | Maxdesk |
|---|---|---|
| Price from | Free | $20/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 7 | 7 |
| Spec score · Shared Inbox Software | 9.4 (#2) | 8.0 (#12) |
| Headquarters | Covina, California, USA | Bengaluru, India |
| Integrations | Connected services support OAuth, API keys, bearer tokens, HTTP Basic, AWS credentials, OpenID Connect, SAML, webhooks, portals and plugins. | The pages reviewed describe email-to-ticket but do not name third-party integrations. |
Plans
Cerb
- CommunityPrice not published
- Licensed Self-Hosted$40 a month
- Cerb Cloud$40 a month
- Cerb Cloud Slots$40 a month
- Community self-hostedFree
- Cerb Cloud$40 a month
- Licensed self-hosted$40 a month
Maxdesk
- FreeFree
- Pro$20 a month
- Elite$99 a month
- Free planFree
- Pro plan$20 a month
- Elite plan$99 a month
- Enterprise planPriced on request
In their own words
Maxdesk
Maxdesk is a hosted, web-based help desk and ticketing system for customer support and internal IT. Each workspace receives a support address that turns incoming email into threaded tickets. The ticket view brings conversations, priorities, statuses, assignments, internal notes and attachments together. SLA targets can vary by priority and business hours, with countdowns and breach alerts. No-code rules use triggers, conditions and actions to route, tag, escalate or auto-reply. Its dashboard reports ticket counts, SLA breaches, CSAT, response time, trends and live activity. Custom roles, groups, a permission matrix and ticket-scope controls manage access. The Free plan includes unlimited agents and tickets within fair use, basic SLA policies, templates, a knowledge base and limited active automations. Pro costs $20 a month; Elite costs $99 a month and adds AI capabilities.