Chakra Chat vs Chatbase
Chakra Chat
chakrahq.comChatbase
chatbase.coSide by side
| Figure | Chakra Chat | Chatbase |
|---|---|---|
| Price from | $12.49/mo | $40/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 9 |
| Spec score · Chatbot Builders | 8.8 (#31) | 9.3 (#3) |
| Analytics | Analytics include campaign delivery, read rates and errors, chat response times, conversation volumes, and agent performance. | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | Bangalore, Karnataka, India | San Francisco, California |
| Human handoff | Yes | The helpdesk supports escalation to humans while preserving the conversation transcript and context. |
| Integrations | Listed integrations and add-ons include Shopify, WooCommerce, Wix, WhatsApp Catalog, Facebook and Google ad leads, third-party CRM support, and telephony integration. | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. |
| Knowledge-base answers | Yes | Yes |
| Product | Chakra Chat is an all-in-one WhatsApp CRM for broadcasts, chatbots, AI agents, and a shared team inbox. | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. |
| Security | The maker says data is encrypted in transit and at rest, with role-based access, activity logs, audit trails, and automated backups. | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. |
| Visual flow builder | Yes | No |
Plans
Chakra Chat
- FreeFree
- Starter$12.49 a month
- Growth$24.99 a month
- Advanced$49.99 a month
- Pro$199.99 a month
- FreeFree
- EnterprisePriced on request
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chakra Chat
Chakra Chat has no write-up on Specifiction yet; its figures are above.
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.