Chakra Chat vs Desku AI Chatbot Builder
Chakra Chat
chakrahq.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Chakra Chat | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $12.49/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 8 |
| Spec score · Chatbot Builders | 8.8 (#31) | 9.1 (#10) |
| AI bot generation | Yes | Yes |
| Analytics | Analytics include campaign delivery, read rates and errors, chat response times, conversation volumes, and agent performance. | The builder includes conversation analytics for tracking chatbot performance and accuracy. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | Bangalore, Karnataka, India | Wilmington, Delaware, United States |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | Listed integrations and add-ons include Shopify, WooCommerce, Wix, WhatsApp Catalog, Facebook and Google ad leads, third-party CRM support, and telephony integration. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Product | Chakra Chat is an all-in-one WhatsApp CRM for broadcasts, chatbots, AI agents, and a shared team inbox. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Security | The maker says data is encrypted in transit and at rest, with role-based access, activity logs, audit trails, and automated backups. | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. |
| Support | Support is ticket-based with a 24-hour first-response target, and Advanced and Pro plans receive priority support. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
| Visual flow builder | Yes | Yes |
Plans
Chakra Chat
- FreeFree
- Starter$12.49 a month
- Growth$24.99 a month
- Advanced$49.99 a month
- Pro$199.99 a month
- FreeFree
- EnterprisePriced on request
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Chakra Chat
Chakra Chat has no write-up on Specifiction yet; its figures are above.
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.