ChangeGear vs FreeITSM
ChangeGear
sunviewsoftware.com
FreeITSM
freeitsm.co.ukSide by side
| Figure | ChangeGear | FreeITSM |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 2 |
| Spec score · IT Change Management Software | 7.3 (#28) | 9.0 (#6) |
| CMDB | The CMDB tracks assets, configuration items, owners, locations, business services, users, and dependencies; the page notes that the module is edition- or permission-dependent. | The CMDB stores typed configuration items with relationships, impact analysis and AI summaries. |
| Integrations | The integrations guide names Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA for bidirectional data exchange. | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. |
| Self-service portal | The portal supports reporting and tracking incidents, viewing announcements, searching the knowledge base, and submitting service and change requests. | The self-service portal lets staff without company email addresses sign in with usernames, submit tickets and follow conversations without requester licence fees. |
Plans
In their own words
ChangeGear
ChangeGear has no write-up on Specifiction yet; its figures are above.
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.