ChangeGear

Spec sheet

Integrations

The integrations guide names Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA for bidirectional data exchange.Read 4 Oct 2026 · support.sunviewsoftware.com

Access controls

ChangeGear uses users, roles, teams, authentication methods, and field-level privileges to control access to modules and ticket information.Read 4 Oct 2026 · support.sunviewsoftware.com

Accessibility

ChangeGear offers an accessibility mode for screen-reader users, including keyboard navigation, and the documentation says it is provided in compliance with Section 508.Read 4 Oct 2026 · support.sunviewsoftware.com

Authentication

The documentation describes Windows Active Directory authentication and third-party identity-provider integration for single sign-on.Read 4 Oct 2026 · support.sunviewsoftware.com

Browser access

ChangeGear Web lets staff and end users work remotely in a browser without installing other software.Read 4 Oct 2026 · support.sunviewsoftware.com

CMDB

The CMDB tracks assets, configuration items, owners, locations, business services, users, and dependencies; the page notes that the module is edition- or permission-dependent.Read 4 Oct 2026 · support.sunviewsoftware.com

Company founded

A SunView Software company profile states that the company was founded in 2003.Read 4 Oct 2026 · prweb.com

IT service management

ChangeGear provides modules for incident, problem, service request, change, CMDB, knowledge base, and reporting workflows.Read 4 Oct 2026 · support.sunviewsoftware.com

Licensing limits

The documentation says available actions and modules can depend on the user's license, role, and ChangeGear version.Read 4 Oct 2026 · support.sunviewsoftware.com

Mobile app

The ChangeGear Mobile guide describes mobile functions for creating tickets, viewing announcements, and searching knowledge base articles.Read 4 Oct 2026 · support.sunviewsoftware.com

REST API

The Integration API lets external applications create or update ChangeGear entities through webhook endpoints.Read 4 Oct 2026 · support.sunviewsoftware.com

Self-service portal

The portal supports reporting and tracking incidents, viewing announcements, searching the knowledge base, and submitting service and change requests.Read 4 Oct 2026 · support.sunviewsoftware.com

Third-party issue tracking

ChangeGear supports integration sources with field mapping and inbound, outbound, or bidirectional synchronization; its documentation gives Jira and Azure DevOps setup examples.Read 4 Oct 2026 · support.sunviewsoftware.com

Where Specifiction places it

• IT Change Management Software#28 of 437.3