ChangeGear vs InvGate Service Desk
ChangeGear
sunviewsoftware.com
InvGate Service Desk
invgate.comSide by side
| Figure | ChangeGear | InvGate Service Desk |
|---|---|---|
| Price from | — | $41.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · IT Change Management Software | 7.3 (#28) | 9.0 (#7) |
| Integrations | The integrations guide names Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA for bidirectional data exchange. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Self-service portal | The portal supports reporting and tracking incidents, viewing announcements, searching the knowledge base, and submitting service and change requests. | Each plan includes a customizable self-service portal for request handling and end-user autonomy. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
ChangeGear
ChangeGear has no write-up on Specifiction yet; its figures are above.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.