Chaport vs Freshchat
Chaport
chaport.com
Freshchat
freshworks.comSide by side
| Figure | Chaport | Freshchat |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 7 | 4 |
| Spec score · Live chat software | 8.9 (#14) | 9.4 (#1) |
| Included agent seats | 2 | 10 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Company reach | Chaport says it is used by more than 100,000 teams. | The page says Freshworks is trusted by more than 50,000 businesses worldwide. |
| Founded | 2014 | 2010 |
| Free plan | Yes | Yes |
| Headquarters | 2112 Chestnut St, Suite 114, Alhambra, CA 91803, USA | San Mateo, California, United States |
| Listed integrations | 4000 | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. |
| Live agent chat | Yes | Yes |
| Supported platforms | Chaport is available on iOS, Android, Web, Windows, and MacOS. | Freshchat supports websites, mobile apps, and messaging channels. |
| Visitor tracking | Operators can see visitor browsing activity on the website in real time. | Yes |
Plans
Chaport
- FreeFree
- ProPrice not published
- UnlimitedPrice not published
- Pro AnnualPrice not published
- Pro MonthlyPrice not published
- Unlimited AnnualPrice not published
- Unlimited MonthlyPrice not published
In their own words
Chaport
Chaport is a customer messaging platform with live agent chat, a website chatbot, visitor tracking, and several contact channels. Customers can reach teams through live chat, email, Facebook, Telegram, or Viber. Its chatbots can answer common questions, qualify leads, and collect feedback around the clock; the product also includes a knowledge base and FAQ bot. Chaport runs on web, iOS, Android, Windows, and MacOS, with instant synchronization between devices. The Free plan includes two operators, 60 days of chat history, unlimited chats and websites, and one branded auto-invitation. It remains available after the 14-day Unlimited trial, with paid features disabled; the trial does not require a credit card. Unlimited includes teams, assignment rules, and shared saved replies. Chaport lists 4,000 integrations, SSL encryption, and GDPR compliance. The Free plan is shown at EUR 0 per free, while USD is not displayed. The maker identifies itself as Chaport Inc., founded in 2014, with headquarters in Alhambra, California.
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.