Chaport vs LiveChat
Chaport
chaport.com
LiveChat
livechat.comSide by side
| Figure | Chaport | LiveChat |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 7 | 9 |
| Spec score · Live chat software | 8.9 (#14) | 9.3 (#5) |
| Included agent seats | 2 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Listed integrations | 4000 | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Live agent chat | Yes | Yes |
| Visitor tracking | Operators can see visitor browsing activity on the website in real time. | Yes |
Plans
Chaport
- FreeFree
- ProPrice not published
- UnlimitedPrice not published
- Pro AnnualPrice not published
- Pro MonthlyPrice not published
- Unlimited AnnualPrice not published
- Unlimited MonthlyPrice not published
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
Chaport
Chaport is a customer messaging platform with live agent chat, a website chatbot, visitor tracking, and several contact channels. Customers can reach teams through live chat, email, Facebook, Telegram, or Viber. Its chatbots can answer common questions, qualify leads, and collect feedback around the clock; the product also includes a knowledge base and FAQ bot. Chaport runs on web, iOS, Android, Windows, and MacOS, with instant synchronization between devices. The Free plan includes two operators, 60 days of chat history, unlimited chats and websites, and one branded auto-invitation. It remains available after the 14-day Unlimited trial, with paid features disabled; the trial does not require a credit card. Unlimited includes teams, assignment rules, and shared saved replies. Chaport lists 4,000 integrations, SSL encryption, and GDPR compliance. The Free plan is shown at EUR 0 per free, while USD is not displayed. The maker identifies itself as Chaport Inc., founded in 2014, with headquarters in Alhambra, California.
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.