Chaport vs Smartsupp
Chaport
chaport.com
Smartsupp
smartsupp.comSide by side
| Figure | Chaport | Smartsupp |
|---|---|---|
| Price from | Free | $16/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 7 | 6 |
| Spec score · Live chat software | 8.9 (#14) | 9.2 (#7) |
| Included agent seats | 2 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2014 | 2013 |
| Free plan | Yes | Yes |
| Free plan limits | The Free plan includes 2 operators, 60-day chat history, unlimited chats and websites, and one branded auto-invitation. | The free plan includes 1 operator, 25 conversations per month, and limited 14-day history. |
| Headquarters | 2112 Chestnut St, Suite 114, Alhambra, CA 91803, USA | Brno, Czechia |
| Listed integrations | 4000 | 80 |
| Live agent chat | Yes | Yes |
| Security compliance | The pricing page lists SSL encryption and GDPR compliance. | The site links to data privacy and GDPR information. |
| Team management | The Unlimited plan includes teams, assignment rules, and shared saved replies. | Teams can organize agent groups, assign roles, and track performance from one dashboard. |
| Trial period | The Unlimited plan is available as a free trial for 14 days without a credit card. | Paid customer service plans include a 14-day free trial with no credit card needed. |
| Visitor tracking | Operators can see visitor browsing activity on the website in real time. | The platform provides visitor histories, journeys, browsing history, and real-time visitor monitoring. |
Plans
Chaport
- FreeFree
- ProPrice not published
- UnlimitedPrice not published
- Pro AnnualPrice not published
- Pro MonthlyPrice not published
- Unlimited AnnualPrice not published
- Unlimited MonthlyPrice not published
Smartsupp
- FreeFree
- Solo$17 a month
- Plus$25 a month
- Expert$83 a month
- Ultimate$280 a month
- Mira AI Agent$16 a month
In their own words
Chaport
Chaport is a customer messaging platform with live agent chat, a website chatbot, visitor tracking, and several contact channels. Customers can reach teams through live chat, email, Facebook, Telegram, or Viber. Its chatbots can answer common questions, qualify leads, and collect feedback around the clock; the product also includes a knowledge base and FAQ bot. Chaport runs on web, iOS, Android, Windows, and MacOS, with instant synchronization between devices. The Free plan includes two operators, 60 days of chat history, unlimited chats and websites, and one branded auto-invitation. It remains available after the 14-day Unlimited trial, with paid features disabled; the trial does not require a credit card. Unlimited includes teams, assignment rules, and shared saved replies. Chaport lists 4,000 integrations, SSL encryption, and GDPR compliance. The Free plan is shown at EUR 0 per free, while USD is not displayed. The maker identifies itself as Chaport Inc., founded in 2014, with headquarters in Alhambra, California.
Smartsupp
Smartsupp combines live-agent chat, a website chatbot, and visitor tracking for customer conversations. Its listed channels include live chat, Facebook Messenger, WhatsApp, and connected email. The service runs on web, iOS, and Android; it also offers a mobile SDK and a business mobile app. Teams can group agents, assign roles, and track performance from one dashboard, while administrators can limit agent access to settings such as billing or chat-box design. Smartsupp lists more than 80 platform integrations. AI features include agents, reply assistance, MCP connections, and automation workflows. Mira can recommend products, answer common questions, and hand conversations to human agents. The free plan includes one operator, 25 conversations per month, one website, and 14-day history. Paid plans start at $17 a month billed annually. Paid customer service plans include a 14-day trial without a credit card; annual billing is offered with savings of up to 30%. Prices exclude VAT, calculated by billing country. Smartsupp is headquartered in Brno, Czechia, and says it serves more than 100,000 customers.