Chargebacks911 vs MidMetrics
Chargebacks911
chargebacks911.comMidMetrics
midmetrics.comSide by side
| Figure | Chargebacks911 | MidMetrics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Chargeback Management Software | 8.0 (#2) | 6.6 (#24) |
| Reporting | The client portal provides win-loss reporting, custom KPIs, reserve reconciliation, merchant-account analysis and daily threshold reports. | The product offers MID health and overview reports, with exports in CSV or Excel format. |
| Representment | The service compiles evidence and submits tactical responses intended to reverse illegitimate chargebacks. | DisputeGenius provides pre-filled transaction data, reason-code-matched rebuttal templates, evidence uploads, previews, and win/loss tracking. |
| Support | Support and onboarding materials include FAQs, knowledge resources, phone contact, email and a free portal walkthrough. | The site invites prospective customers to book a demo with a chargeback specialist and lists the phone number (833) 643-6387. |
Plans
Chargebacks911
- BasicPriced on request
- Custom Chargebacks911 solutionPriced on request
- Customized, performance-based solutionsPriced on request
In their own words
Chargebacks911
Chargebacks911 provides merchants with chargeback prevention, dispute response, and revenue recovery services through web and API offerings. Its approach combines prevention with representment of invalid chargebacks, while Intelligent Source Detection identifies chargebacks by their underlying source. Listed tools include onboarding audits, refund-based prevention alerts, data-based prevention inquiries, dispute alerts, and an evidence builder. Merchants can use customizable reporting, month-to-date statistics, and Error, Risk, and Threat notifications. The company says its platform connects with hundreds of technologies and offers an API for custom-built solutions. Named one-click connectors include Shopify, Square, Toast POS, Clover, and BigCommerce; listed processor integrations also include WooCommerce and Stripe. The company says most integrations go live within 15 minutes using a guided setup wizard, while complex custom integrations can take 1–3 business days. Its merchant solutions page describes its tools as data-secure and says they meet PCI 1- and SOC 2-level compliance. The connector FAQ says essential transaction and customer data is shared, with encrypted transmission. Pricing is customized and available on request; the company advertises a performance-based ROI guarantee.
MidMetrics
MidMetrics has no write-up on Specifiction yet; its figures are above.