CHARMS vs Neighbor Solutions
CHARMS
socialcarenetwork.com
Neighbor Solutions
neighbor.solutionsSide by side
| Figure | CHARMS | Neighbor Solutions |
|---|---|---|
| Price from | $150/mo | $100/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Social Work Case Management | 7.7 (#7) | 7.8 (#6) |
| Spec score · Nonprofit Case Management Software | 7.5 (#19) | 7.9 (#9) |
| Headquarters | Heywood, Greater Manchester, United Kingdom | Garland, Texas, United States |
| Purpose | CHARMS is a case management platform for children's and adults' social care. | Neighbor Solutions describes itself as a CRM and case-management platform for organizations that serve people. |
| Security | The maker says CHARMS is regularly independently penetration tested, security tested for every release, Cyber Essentials Plus certified, and designed to meet UK GDPR requirements. | The features page states that data is encrypted in transit and at rest and describes role-based permissions, field-level security, consent controls, retention policies, and audit trails. |
Plans
In their own words
CHARMS
CHARMS has no write-up on Specifiction yet; its figures are above.
Neighbor Solutions
Neighbor Solutions is a CRM and case-management platform for nonprofits and social-service organizations. It manages neighbor profiles, household records, case notes, alerts, document uploads, electronic signatures, and incident reports. Program tools track goals, milestones, assessments, outcomes, multiple-program enrollment, and conditional intake forms. Street outreach features record field interactions with locations, map activity, track encampments, and show a neighbor’s history at each location. Shelter management includes live bed availability, reservations, waitlists, household check-ins, and occupancy analytics. A resource directory provides availability information, referral tracking between organizations, and consent-based sharing. Teams can build reports and dashboards, automate workflows, and use AI for history summaries, case-note tag suggestions, and URL or PDF imports. Data can be exchanged through HUD-compliant HMIS exports, CSV, Excel, HSDS, and read-only report access. It runs on Android, iOS, and web. Pricing starts at $100 a month, with a 14-day trial and no free plan.