Chat Data vs Chatbase
Chat Data
chat-data.comChatbase
chatbase.coSide by side
| Figure | Chat Data | Chatbase |
|---|---|---|
| Price from | $15.83/mo | $40/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 9 |
| Spec score · Chatbot Builders | 9.0 (#15) | 9.3 (#3) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Human handoff | Yes | The helpdesk supports escalation to humans while preserving the conversation transcript and context. |
| Knowledge-base answers | Yes | Yes |
| Product | Chat Data is an AI agent platform for customer-support chatbots and live chat on websites, built from documents or site content and deployable through a chat widget or API. | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. |
| Paid from | 15.83 | 40 |
| Visual flow builder | Yes | No |
Plans
Chat Data
- FreeFree
- Entry$15.83 a month
- Standard$82.50 a month
- Professional$332.50 a month
- EnterprisePriced on request
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chat Data
Chat Data is an AI agent platform for customer-support chatbots and live chat on websites. Businesses can build agents from documents and site content, then deploy them through a chat widget, API, or channels such as WhatsApp, Slack, Messenger, Instagram, Telegram, Discord, and LINE. Agents can be trained from uploads, Google Drive, Notion, YouTube, and video or audio inputs. The platform includes a visual flow builder, bot generation, knowledge-base answers, and live handoff to human agents. It also supports real-time voice mode and customized ElevenLabs voices. Chat Data lists 834 built-in MCP apps with more than 10,000 tools, alongside third-party integrations including Zendesk, Shopify, and WordPress. Its REST API uses bearer-token authentication and is limited to 600 requests per minute. The service offers a free plan and paid plans from $15.83/mo (annual). Free includes 100 message credits per month; conversation history is retained for 0.5 years on Free and longer on paid tiers.
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.