Chat Data vs Intercom
Chat Data
chat-data.comIntercom
intercom.comSide by side
| Figure | Chat Data | Intercom |
|---|---|---|
| Price from | $15.83/mo | $0.99/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 11 |
| Spec score · Chatbot Builders | 9.0 (#15) | 9.0 (#12) |
| Free plan | Yes | No |
| Human handoff | Yes | Fin hands conversations to agents with the full conversation and customer history attached. |
| Paid from | 15.83 | 29 |
Plans
Chat Data
- FreeFree
- Entry$15.83 a month
- Standard$82.50 a month
- Professional$332.50 a month
- EnterprisePriced on request
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Chat Data
Chat Data is an AI agent platform for customer-support chatbots and live chat on websites. Businesses can build agents from documents and site content, then deploy them through a chat widget, API, or channels such as WhatsApp, Slack, Messenger, Instagram, Telegram, Discord, and LINE. Agents can be trained from uploads, Google Drive, Notion, YouTube, and video or audio inputs. The platform includes a visual flow builder, bot generation, knowledge-base answers, and live handoff to human agents. It also supports real-time voice mode and customized ElevenLabs voices. Chat Data lists 834 built-in MCP apps with more than 10,000 tools, alongside third-party integrations including Zendesk, Shopify, and WordPress. Its REST API uses bearer-token authentication and is limited to 600 requests per minute. The service offers a free plan and paid plans from $15.83/mo (annual). Free includes 100 message credits per month; conversation history is retained for 0.5 years on Free and longer on paid tiers.
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.