Chatasist vs Chatbase
Chatasist
chatasist.comChatbase
chatbase.coSide by side
| Figure | Chatasist | Chatbase |
|---|---|---|
| Price from | $49/mo | $40/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 9 |
| Spec score · Live chat software | 7.7 (#64) | 9.1 (#10) |
| Knowledge sources | The knowledge base can ingest URLs, files and text, and the documentation lists connectors including Notion, Confluence, GitHub, Google Drive, Dropbox and Slack. | Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data as sources. |
| Product | Chatasist is an omnichannel customer support platform with a shared inbox staffed by human agents and a knowledge-grounded AI agent. | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. |
| Security | The privacy policy says the company uses technical and organizational measures designed to protect personal information, while noting that internet transmission and storage cannot be guaranteed completely secure. | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. |
Plans
Chatasist
- FreeFree
- Starter$49 a month
- Growth$149 a month
- Scale$449 a month
- Enterprise$1,499 a month
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.