Chatasist vs Freshchat
Chatasist
chatasist.com
Freshchat
freshworks.comSide by side
| Figure | Chatasist | Freshchat |
|---|---|---|
| Price from | $49/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Live chat software | 7.7 (#64) | 9.4 (#1) |
| Channels | Its inbox supports website chat, WhatsApp, Telegram, Facebook and Instagram, and email-to-ticket workflows. | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. |
| Security | The privacy policy says the company uses technical and organizational measures designed to protect personal information, while noting that internet transmission and storage cannot be guaranteed completely secure. | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. |
| Support | Product support is available through the help center, in-app support chat and [email protected], with stated hours Monday–Friday, 09:00–18:00 GMT+3. | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. |
Plans
Chatasist
- FreeFree
- Starter$49 a month
- Growth$149 a month
- Scale$449 a month
- Enterprise$1,499 a month
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.