Chatasist vs LiveChat
Chatasist
chatasist.com
LiveChat
livechat.comSide by side
| Figure | Chatasist | LiveChat |
|---|---|---|
| Price from | $49/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 9 |
| Spec score · Live chat software | 7.7 (#64) | 9.3 (#5) |
| Plan limits | AI resolutions are quota-based and the agent soft-stops when the quota is reached; the documentation says there is no per-resolution overage charge. | Essential includes 10 AI resolutions monthly and Growth includes 200; extra packages of 50 are listed at $49.50. |
| Product | Chatasist is an omnichannel customer support platform with a shared inbox staffed by human agents and a knowledge-grounded AI agent. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Security | The privacy policy says the company uses technical and organizational measures designed to protect personal information, while noting that internet transmission and storage cannot be guaranteed completely secure. | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. |
| Support | Product support is available through the help center, in-app support chat and [email protected], with stated hours Monday–Friday, 09:00–18:00 GMT+3. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
Plans
Chatasist
- FreeFree
- Starter$49 a month
- Growth$149 a month
- Scale$449 a month
- Enterprise$1,499 a month
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.