Chatasist vs Re:amaze
Chatasist
chatasist.com
Re:amaze
reamaze.comSide by side
| Figure | Chatasist | Re:amaze |
|---|---|---|
| Price from | $49/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 8 |
| Spec score · Live chat software | 7.7 (#64) | 9.0 (#11) |
| AI features | The AI agent answers from its knowledge base, can open tickets, and can hand conversations to a human with a summary. | AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. |
| Product | Chatasist is an omnichannel customer support platform with a shared inbox staffed by human agents and a knowledge-grounded AI agent. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
| Security | The privacy policy says the company uses technical and organizational measures designed to protect personal information, while noting that internet transmission and storage cannot be guaranteed completely secure. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
Plans
Chatasist
- FreeFree
- Starter$49 a month
- Growth$149 a month
- Scale$449 a month
- Enterprise$1,499 a month
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.