Chatbase vs Cresta
Chatbase
chatbase.co
Cresta
cresta.comSide by side
| Figure | Chatbase | Cresta |
|---|---|---|
| Price from | $40/mo | $12,500/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 5 |
| Spec score · AI Agents for Customer Support Software | 9.4 (#1) | 8.6 (#2) |
| Headquarters | San Francisco, California | Palo Alto, California, USA |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. |
| Notable news | The October 7, 2026 changelog added automated agent tests with expected-action checks, mock responses and read-only live actions. | Cresta announced its Knowledge Agent launch in 2026, adding proactive browser-based assistance for contact-center workers. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. |
| Rating on G2 | 4.8 out of 5 from 46 reviews | 4.3 out of 5 from 46 reviews |
| Rating on GetApp | 4.3 out of 5 from 73 verified reviews | 5.0 out of 5 from 2 reviews |
| Rating on TrustRadius | 10 out of 10 from 1 review | 5.3 out of 10 from 6 reviews |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. |
| What it does | Chatbase builds conversational AI agents for customer support, sales and product guidance across chat, email and voice. | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.