Chatbase vs HappyFox Chat
Chatbase
chatbase.co
HappyFox Chat
happyfox.comSide by side
| Figure | Chatbase | HappyFox Chat |
|---|---|---|
| Price from | $40/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 0 |
| Spec score · Live chat software | 9.1 (#10) | 7.7 (#65) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | Analytics include waiting time, average response time, chat duration, message counts, agent ratings, and report export. |
| Headquarters | San Francisco, California | Irvine, California, United States |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Listed integrations include Shopify, Salesforce, Facebook Messenger, WordPress, Google Analytics, HappyFox Help Desk, HubSpot, Slack, Zapier, Zendesk, and Magento. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | HappyFox Chat provides real-time chat support to website visitors within the app through an embeddable SDK. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The maker links to a page titled “HappyFox – Security Policy.” |
| What it does | Chatbase builds conversational AI agents for customer support, sales and product guidance across chat, email and voice. | HappyFox Chat provides real-time live chat support for website visitors and lets agents handle multiple chat sessions. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
HappyFox Chat
HappyFox Chat has no write-up on Specifiction yet; its figures are above.