HappyFox Chat

Spec sheet

What it does

HappyFox Chat provides real-time live chat support for website visitors and lets agents handle multiple chat sessions.Read 12 Oct 2026 · happyfox.com

Product

HappyFox Chat provides real-time chat support to website visitors within the app through an embeddable SDK.Read 12 Oct 2026 · happyfox.com

Integrations

Listed integrations include Shopify, Salesforce, Facebook Messenger, WordPress, Google Analytics, HappyFox Help Desk, HubSpot, Slack, Zapier, Zendesk, and Magento.Read 12 Oct 2026 · happyfox.com

Mobile apps

The feature list identifies web, Windows, Mac, iOS, and Android apps; mobile features include chat acceptance and transfer, notifications, canned responses, and chat history.Read 12 Oct 2026 · happyfox.com

Security

The maker links to a page titled “HappyFox – Security Policy.”Read 12 Oct 2026 · happyfox.com

Support

The company site links to a support center and lists the support phone number +1 888-416-8846.Read 12 Oct 2026 · happyfox.com

Headquarters

Irvine, California, United StatesRead 28 Sep 2026 · happyfox.com

Founded

2011Read 28 Sep 2026 · happyfox.com

Agent pricing model

All pricing plans include unlimited agents.Read 12 Oct 2026 · happyfox.com

Agents

All plans include unlimited agents.Read 12 Oct 2026 · happyfox.com

Analytics

Analytics include waiting time, average response time, chat duration, message counts, agent ratings, and report export.Read 12 Oct 2026 · happyfox.com

Apps

Agent apps are available for Windows, macOS, iOS, Android, and the web.Read 12 Oct 2026 · happyfox.com

Chat tools

Features include offline messages, chat transfers, canned responses, transcripts, proactive and triggered chat, routing, departments, and attachments.Read 12 Oct 2026 · happyfox.com

Chatbot

HappyFox describes a custom-built AI chatbot that can answer common questions and help deflect tickets.Read 12 Oct 2026 · happyfox.com

Company and headquarters

HappyFox, Inc. describes itself as a SaaS support platform headquartered at 550 Reserve Street, Suite 190, Southlake, Texas 76092, United States.Read 12 Oct 2026 · happyfox.com

Customer use cases

The product page describes using chat to support customers and website visitors, generate leads, reduce abandoned e-commerce carts, and increase conversions.Read 12 Oct 2026 · happyfox.com

Customers and industries

HappyFox says it serves over 12,000 companies in more than 70 countries, across sectors including education, e-commerce, retail, government, and nonprofits.Read 12 Oct 2026 · happyfox.com

Free trial

The signup page offers a free 14-day trial without requiring a credit card.Read 12 Oct 2026 · happyfox.com

Growth features

The Growth plan and higher include concurrent chat, visitor monitoring, pre-chat form fields, and unlimited chat history.Read 12 Oct 2026 · happyfox.com

Mobile capabilities

The mobile apps let agents handle multiple chats, view queued chats, transfer chats, and view dashboards.Read 12 Oct 2026 · happyfox.com

Plan limits

Concurrent chat, visitor monitoring, pre-chat form fields, and unlimited chat history are available on the Growth plan and higher.Read 12 Oct 2026 · happyfox.com

Security and compliance

HappyFox’s company page describes its architecture as SOC 2, GDPR, and HIPAA compliant.Read 12 Oct 2026 · happyfox.com

Starter allowance

The Starter plan includes 500 chats per month.Read 12 Oct 2026 · happyfox.com

Starter limit

The Starter plan includes unlimited agents and 500 chats per month.Read 12 Oct 2026 · happyfox.com

Visitor engagement

The product supports sales and lead generation through website chat, including reducing abandoned e-commerce carts and increasing conversions.Read 12 Oct 2026 · happyfox.com

Visitor information

Agents can see visitor location, current page, time on page, and the engaged agent, and can filter visitor information.Read 12 Oct 2026 · happyfox.com

Widget customization

The widget supports custom position, colors, welcome text, agent profiles, badge style, and translation in 21 languages.Read 12 Oct 2026 · happyfox.com

Where Specifiction places it

• Live chat software#65 of 947.7